We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it; unused and in its original packaging. You’ll also need your proof of purchase. Items returned by freight are your responsibility until they reach us so please ensure they are packaged securely; we recommend using tracked courier. To start a return, you need to contact us at hello@garaflex.com.au.
Damages or Faulty Items
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right
Damaged Goods
Upon receipt of your package, if you see visible damage to any package, immediately open the package(s) in front of the carrier driver so that they can also see what might have been damaged. You should then note any damage on the delivery receipt. If you have received an item from the carrier that is already damaged, it is important that you refuse to accept delivery and don't sign carrier paperwork. Please contact us by email at hello@garaflex.com.au on the same day you receive the package to notify us of receipt of damaged goods. We will then contact you to arrange the return of the item at our cost. If you can include a photo of the damaged package in your email this will help to speed up the process. In the event that the product inside our packaging is damaged, GaraFlex will fully replace the damaged product at no extra cost to you. Please contact us by email at hello@garaflex.com.au on the same day you receive the package along with photos of the damaged goods.
Defective Items
If you believe an item or component is defective, please email us at hello@garaflex.com.au to notify us within two working days of receipt of delivery. At our discretion, we will replace the component or refund the item purchase price on return of the item. Any refunds made will be credited back onto your original method of payment and refunded at the price you purchased them at excluding any shipping costs. This includes sale items.
We’ll notify you via e-mail once the returned product arrives back to us. Please allow 7 working days from this date for the refund to show in your account.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. To start an exchange contact us at hello@garagecarpet.com.au.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@garaflex.com.au.